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Some more information about the problems

We experienced some serious problems with SAW server today, so we moved all customers to a new, faster server. The whole move took about 6 hours.

All-in-all we handled the situation well, and were able to make good use of the downtime as we had fresh backups that could be used to setup the accounts on the new server.

Outages like this can happen when a site is running on only one server, without redundancy.. we believe the new server will provide a stable platforms for years to come though, and we're always improving our procedures to handle events like this.

So thank you very much for your patience.. you're the reason we're here. :)

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [22 Jan 00:23 GMT+2]

Pending hardware upgrade

We'll be upgrading the hardware on this server soon, and we're aware that things have gone slow at times - we apologize for that and are working hard to make things go as fast as you'd expect them to be.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [01 Dec 16:38 GMT+2]

Outage

We're currently having hardware problems on this server, and we apologize for any inconvenience.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [24 Nov 22:20 GMT+2]

Downtime on SAW

There was some downtime on SAW this morning, as the server wouldn't come back up after a reboot. We apologize for the inconvenience.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [13 Nov 11:36 GMT+2]

Downtime on SAW

There has been some downtime on the server, as it was rebooted and Apache didn't come up - we apologize for the inconvenience.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [14 Sep 08:08 GMT+2]

Hardware migration

SAW will be migrated to new hardware around 23:00 CET on tuesday, and some downtime can be expected. We apologize for the inconvenience. :)

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [05 Sep 15:39 GMT+2]

Reboot

The server was rebooted today, to address memory issues. We apologize for any inconvenience caused.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [27 Aug 12:47 GMT+2]

Reboot

The server was rebooted today, to address memory issues. We apologize for any inconvenience caused.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [17 Aug 14:31 GMT+2]

Saw reboot

Due to some technical difficulties the server had to be rebooted, and was up shortly afterwards. We hope this was convenient for our European customers, and apologize if it wasn't. :)

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [01 Aug 01:01 GMT+2]

Downtime on Saw

There was about an hour of downtime on Saw today, as the system crashed due to a memory issue. We're working on preventing this in the future, thank you for your patience.

[Permalink] [By morphex] [Main server (SAW) (Atom feed)] [29 Jul 11:17 GMT+2]