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Here you'll find issues related to our services. Mostly about Python, Zope and Plone, as well as hosting-related issues.

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Downtime on email

There was some downtime on email this morning, looks like everything is in order now.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [01 Dec 12:36 GMT+2]

Downtime on email

There is currently some downtime on email, we're waiting for Copyleft Solutions to sort it out.

[Update] There is still being work done to get the system up again, people are working hard to fix it.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [16 Jul 09:55 GMT+2]

Scheduled downtime on mail

Sunday around 0900 CEST there will be 30-60 minutes of downtime on the mail system due to upgrades.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [19 Apr 16:21 GMT+2]

Unexpected downtime

We're experiencing some unexpected downtime on email, and expect it to be fixed shortly.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [10 Feb 15:17 GMT+2]

Scheduled downtime, email

There will most likely be sporadic downtime on the mail system tomorrow, between 0900 and 1200 GMT. This is because network changes are being made.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [04 Feb 09:30 GMT+2]

Unscheduled downtime on email

There is downtime on the email system this morning, we expect this to be fixed shortly.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [25 Jan 07:56 GMT+2]

Possible downtime tonight on mail

Some work is being on the mail system network tonight, and if there is downtime, it is expected to be less than 1 minute.

People are set up to respond on case of problems, and the work is being done around 2200 CET.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [13 Jan 18:51 GMT+2]

Unexpected downtime

There is some unexpected downtime on the mail system, and we're expecting it to be back up within 1 hour.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [06 Sep 22:18 GMT+2]

New spam filtering system in testing

We're currently testing a new spam filtering system which we believe will improve the spam situation for our customers. Pricing and details will be given at a later date.

We're going to test this thoroughly first, so please bear with us as we make sure it works well before offering it to you.

If you're interested in testing the system before we put it into production, give us a notice and we'll hook you up.

[Permalink] [By morphex] [Mail (Atom feed)] [21 Jul 00:02 GMT+2]

Mail system upgrade

On the evening of Thursday the 23rd of July there is a planned upgrade to the mail system. Expected downtime is 30 minutes.

There is also expected downtime at a later date for further upgrades.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [15 Jul 21:06 GMT+2]

Planned upgrade to mail system

Within the next 6 months the mail system should be upgraded; this upgrade will bring some improvements among other things to the spam filtering system.

We understand that spam is an annoying issue for our customers, and we are willing and able to setup extra spam filtering solutions for a fee. The fee depends on the amount of accounts a given domain has.

So, if you're in a hurry to get spam filtering improved, contact us. If not, we should get a better solution in not too long.


[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [27 Jan 15:05 GMT+2]

Too many SMTP connections messages

We're currently experiencing a surge in spammers connecting to the mailgateway.no system - and for that reason you get may get the message above.

We're working to resolve the issue.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [27 Jan 11:56 GMT+2]

Mail server slowness

There is some slowness to receiving emails, due to first-run syncing of mail data to a standby/backup service.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [22 Jan 22:44 GMT+2]

More scheduled downtime for email

Due to increasingly storage-hungry customers we have to increase the amount of diskspace on the mail system.

Next week, on Tuesday the 2nd and Friday the 5th there will be some scheduled downtime on the email system. Expected downtime each day is around 15 minutes.

The downtime will begin ca. 07:00 CET.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [28 Nov 13:06 GMT+2]

Scheduled downtime for email

Due to increasingly storage-hungry customers we have to increase the amount of diskspace on the mail system.

Next week, on Tuesday the 25th and Friday the 28th there will be some scheduled downtime on the email system. Expected downtime each day is around 15 minutes.

The downtime will begin ca. 07:00 CET.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [20 Nov 23:54 GMT+2]

Scheduled downtime for email

There will be some downtime on the email system shortly, as a firewall is being upgraded with new hardware.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [19 Oct 16:38 GMT+2]

Issues with mailboxer forwards

Due to a misconfigured firewall, some email being pushed over non-standard HTTP ports (to Zope instances) were not delivered properly.

This has been rectified now, and we apologize for the inconvenience.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [04 Sep 15:13 GMT+2]

Scheduled downtime on mail system

Today (Thursday) at 18:00 GMT+2 the mail system will be unavailable for a short period, as a firewall is being replaced.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [28 Aug 12:43 GMT+2]

Mail delays

Due to a buggy spam filter, mail from the last 8 hours or so might be delayed. Mail should be flowing properly now, so any mail not received yet should be received in the coming hours.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [26 Jun 11:22 GMT+2]

Scheduled downtime

Due to change in the power system, there will be downtime on the mail system (GMT+1) in the coming week. There will be downtime in the following periods:

20080310 00:15 - 20080310 04:00 and 20080310 23:45 - 20080311 00:45


[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [06 Mar 15:09 GMT+2]

Scheduled downtime

There will be a short downtime on the server on the 20th of February, due to disk swaps. It is scheduled to start at 20:00 UTC+1.

[Later..] This has been changed to 2008-02-25 23:30 - 2008-02-26 02:30 instead, due to work on the power grid in the same period.

[Later..] This has again been changed, now to 2008-02-24 23:00 to 2008-02-25 02:00.

[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [11 Feb 16:09 GMT+2]

Scheduled downtime

There will be a 10 minute downtime on the mail system due to a disk swap at 17:00.

[Permalink] [By morphex] [New mail system (Atom feed)] [07 Dec 16:35 GMT+2]

New greylisting setup

We've setup a new greylisting relay to deal with a "bounce spam" issue, so those customers who have greylisting enabled will experience an initial delay when receiving messages, but things should be back to normal in a short while.

[Permalink] [By morphex] [New mail system (Atom feed)] [07 Dec 13:45 GMT+2]

Short outage

There was a short outage again on the mail system, most likely related to network issues. As mentioned earlier, we're working on solutions to this issue.

[Permalink] [By morphex] [New mail system (Atom feed)] [07 Dec 12:41 GMT+2]

Outage this morning, slow pop, imap and smtp during the day

There was an outage on the mail system this morning. The exact reason for the outage is not clear, but mail is now running from a backup system instead, which might give slower sending and retrieval of email.

There have been some bugs with the mail system lately, so we are working on lasting solutions to these issues. We want this to be done the right way, so we're fixing minor issues as they do come along, and then work carefully on what will be a new variant of the mail system.

We understand that it can be annoying to not be able to receive and send email "as usual", but believe that no emails will get lost, just delayed.

We take our hosting seriously and work towards a 100% uptime, on all services, at all times. So, apologies to those of you who were inconvenienced.


[Permalink] [By morphex] [New mail system (Atom feed)] [30 Nov 16:55 GMT+2]

Scheduled downtime

Sunday, November 25th, from 07:00 AM to 10:30 AM CET, there is scheduled maintenance for the mail system. There may be downtime in that period.

This is done to deal with the recent downtime issues on the mail system.

[Permalink] [By morphex] [New mail system (Atom feed)] [21 Nov 16:22 GMT+2]

Network outage on email

There is a network outage on email. Work is being done to get it fixed.. It was fixed in around 2 hours, and related to the network.

Our apologies.

[Permalink] [By morphex] [New mail system (Atom feed)] [12 Nov 22:56 GMT+2]

Connectivity problems

Mail is currently unavailable; we're awaiting a report now and will let you know what's up.

Chances are it is related to the network or power.

[Later..] It was related to power. Mail was unavailable for 5-15 minutes, but is flowing normally again now.

[Permalink] [By morphex] [New mail system (Atom feed)] [12 Oct 16:16 GMT+2]

Connectivity problems

The mail system is currently not available due to network problems. Work is being done to fix the issue.

[Later..] These issues were fixed during night time here in Norway; the cause of the outage was a power cut.

[Permalink] [By morphex] [New mail system (Atom feed)] [01 Oct 23:54 GMT+2]

Problems with duplicate messages, slow response times

Due to some disk upgrades on the mail servers, some users have been reporting slow access as well as duplicate messages.

The speed should be better now, and work is being done to figure out the duplicate messages; it is believed that duplicate messages is related to the message indexes and that this could be fixed in the coming days.

We apologize for this, and are working with the mail provider to resolve the matter.

[Permalink] [By morphex] [New mail system (Atom feed)] [30 Aug 13:45 GMT+2]

Planned downtime for mail

The mailgateway.no mail service will be down for about 15 minutes on Friday the 17th of August. The downtime will occur around 12:00.


[Permalink] [By morphex] [New mail system (Atom feed)] [10 Aug 19:34 GMT+2]

Slow mail, inability to delete messages

There are currently some problems on the mail system, where messages can't be deleted and other operations are a bit slow.

Work is being done to determine what's causing this and to improve on the matter.

We apologize for the inconvenience.


[Permalink] [By morphex] [New mail system (Atom feed)] [28 Mar 17:12 GMT+2]

Regarding problems with mail today

For about 5 hours today the mail system was slow and perhaps unresponsive, as an email handler connected to the system was looping and duplicating messages - tying up all resources on the mail system.

The problem was fixed a couple of hours ago and things should be back to normal now. We don't expect any messages to have been lost, just delayed.

[Permalink] [By morphex] [New mail system (Atom feed)] [28 Feb 22:39 GMT+2]

Scheduled downtime

Tonight at 00:00 to 03:00 CET the mailsystem will be unavailable, due to maintenance of network equipment.


[Permalink] [By morphex] [New mail system (Atom feed)] [23 Feb 15:27 GMT+2]

Mailsystem unavailable

The mailsystem was unavailable for a short time this morning, as some network problems arised. The problem has been fixed now.

[Permalink] [By morphex] [New mail system (Atom feed)] [21 Feb 09:46 GMT+2]

Important message regarding email / Viktig melding angående epost

Hi. This message will be presented in English first, then in Norwegian.
Hei. Denne meldingen kommer på engelsk først, deretter på norsk.



Due to the fact that old Spam messages and deleted messages are
taking up a lot of space on the mail system, automatic purging of
mail messages will start on the 11th of December. This means
that messages located in the Junk or Trash folder older than 30
days will be removed automatically. So if your email domain
or account is configured to send Spam messages to the Junk
folder, or you use IMAP and delete messages (moving them
to the Trash folder), you should check those folders more
frequently than every 30 days to make sure that important
messages aren't removed. On the 11th of December messages
older than 30 days will be removed, so you should check
the Trash and Junk folders before this date and then regularly
check the folders after this date.

If you have any questions regarding this matter, please ask
the technical person handling your website and/or email,
then ask us. This way we are able to handle questions
efficiently.

We would also like to mention that we've added more
documentation regarding setting up email, mailing lists and
spam filtering. Please see

 http://support.nidelven-it.no/

for more information.

Thank you. :)

Best regards,

Nidelven IT Support by Morten W. Petersen


På grunn av at gamle Spam meldinger og slettede meldinger
tar opp mye plass på epost-systemet, vil automatisk sletting
av disse meldingene begynne den 11. Desember. Dette betyr
at meldinger som befinner seg i Junk eller Trash mappene eldre
enn 30 dager vil bli slettet automatisk. Så hvis ditt epost-domene
eller din epost-konto er konfigurert for å sende Spam meldinger til
Junk mappen, eller du bruker IMAP og sletter meldinger (flytter
de til Trash mappen), bør du sjekke disse mappene oftere enn
hver 30. dag for å forsikre deg om at viktige meldinger ikke går
tapt. Den 11. Desember vil meldinger eldre enn 30 dager bli
slettet, så du bør sjekke Trash og Junk mappene før denne
datoen og deretter jevnlig sjekke disse mappene for meldinger
du vil beholde.

Hvis du har noen spørsmål angående denne saken, vennligst
spør den tekniske personen som tar seg av din nettside og/eller
epost - deretter spør oss. På denne måten klarer vi å svare
på en effektiv måte.

Vi vil samtidig nevne at vi har lagt til mer dokumentasjon på
hvordan man setter opp epost, epost-lister og spam-filtrering,
se på

 http://support.nidelven-it.no/

for mer informasjon.

Takk. :)

Mvh,

Nidelven IT Support ved Morten W. Petersen


[Permalink] [By morphex] [New mail system (Atom feed)] [07 Dec 22:26 GMT+2]

Documentation on Spam filtering

We've added a new document describing how to setup Spam filtering on our mail system; please see

 http://support.nidelven-it.no/setting_up_spam_filtering

for more information.

[Permalink] [By morphex] [New mail system (Atom feed)] [07 Dec 18:08 GMT+2]

Automatic purging of Trash and Junk

A new system for minimizing disk space use is being implemented on the mail system, and a change from this system is that mail in Junk or Mail folders older than 30 days will be automatically deleted.

So if you use IMAP (and the Trash folder) or SPAM filtering which moves spam messages to the Junk folder, be sure to check and move messages more frequently than every 30 days.

[Permalink] [By morphex] [New mail system (Atom feed)] [30 Nov 00:50 GMT+2]

Scheduled downtime

Tonight (CET) an upgrade will be made on the mailserver, to create more space for future mail accounts. The downtime should be around 15-20 minutes.

[Permalink] [By morphex] [New mail system (Atom feed)] [21 Sep 13:28 GMT+2]

Mailsystem unavailable

The mailsystem is currently unavailable; we're working to resolve this matter as soon as possible.

[Permalink] [By morphex] [New mail system (Atom feed)] [14 Aug 09:24 GMT+2]

Updated addresses for mail and mail administration

After the server migration we have new addresses for administration and sending/retrieval of email. You can read more here

  http://support.nidelven-it.no/setting_up_email

we recommend that everyone makes use of the new *mailgateway.no addresses with SSL/TLS for improved security.

[Permalink] [By morphex] [New mail system (Atom feed)] [16 Jul 19:10 GMT+2]

Notice of extended downtime

Due to the process of moving the mail system to a new server taking longer than expected, the mail system will be unavailable until this evening. We will update you as we have more to tell.

Thank you for your patience.

[Permalink] [By morphex] [New mail system (Atom feed)] [16 Jul 13:43 GMT+2]

Notice of scheduled downtime

On Sunday the 16th of July starting at 10:00 CEST to around 14:00 CEST the mail system will be moved to a new server. This will entail that mail will be inaccessible, but not lost, in that period.

After the move we will provide you with new server addresses that you can easily use in combination with secure forms of mail access / authentication. The old addresses will still work so you don't have to change anything, but we recommend using the new addresses in combination with TLS/SSL for improved security.

[Permalink] [By morphex] [New mail system (Atom feed)] [06 Jul 16:43 GMT+2]

Webmail down

Webmail, http://webmail.nidelven-it.no is down, due to a power outage. It is expected up again within a couple of hours.

Regular mail services are running as usual.

[Permalink] [By morphex] [New mail system (Atom feed)] [13 May 01:33 GMT+2]

Mailsystem unavailable

The mailsystem is having an unexpected outage this morning; we're working on it so it should be up shortly.

Thank you for your patience.

OK.. the system is back up, more information shortly.

[Permalink] [By morphex] [New mail system (Atom feed)] [15 Apr 07:56 GMT+2]

Downtime on mail service

Our mail service experienced about 15 minutes of downtime today, as the system crashed.

Work has been, and is being done to improve the uptime of the service.

We apologize.


[Permalink] [By morphex] [New mail system (Atom feed)] [15 Feb 11:52 GMT+2]

Maintenance on system

On Saturday February 4th 09:00 to 11:00 CET there will be done some maintenance on the mail system, which may interrupt the mail flow.

We apologize for the inconvenience.

[Permalink] [By morphex] [New mail system (Atom feed)] [03 Feb 11:37 GMT+2]

Another upgrade

There will be another upgrade on the mail system to improve performance this coming saturday.

This downtime will occur on the 28th of january, between 02:00 and 06:00
CET.

[Permalink] [By morphex] [New mail system (Atom feed)] [26 Jan 16:53 GMT+2]

Mail server humming along

After the upgrades the new mail system is humming along, now processing around 100000 messages every day, at times peaking at 100 messages a second. :)

[Permalink] [By morphex] [New mail system (Atom feed)] [23 Jan 06:38 GMT+2]

Downtime on mailserver

Our mailserver will be down 2-4 hours, starting Saturday 21st, 2006 at 8 AM CET. This is so that maintenance can be done on the system.

[Permalink] [By morphex] [New mail system (Atom feed)] [20 Jan 12:43 GMT+2]

Hardware problems on mailserver

Yesterday there was a 1 hour outage on the mailserver, due to hardware problems. Some of the server's hardware is being replaced in the coming weeks, so you might experience short outages as work is being done.

We apologize, and thank you for your patience.

[Permalink] [By morphex] [New mail system (Atom feed)] [14 Jan 16:09 GMT+2]

Temporary downtime for webmail

Webmail for our users on the new mail system may experience outages on their webmail accounts; if you are experiencing this, please use http://webmail2.nidelven-it.no instead.

We expect this to be resolved shortly.

Update: This is only an issue for Norwegian customers with Nextgentel ADSL subscriptions - as they're having problems routing their network properly.

[Permalink] [By morphex] [New mail system (Atom feed)] [18 Dec 20:32 GMT+2]

Planned downtime for old mail system

In the period Friday, November 18, 2005. from 12:00 AM EDT to 06:00 AM there will be sporadic outages due to network and power system upgrades.

[Permalink] [By morphex] [Old mail system (Atom feed)] [15 Nov 23:59 GMT+2]

Downtime for server move

Due to some reorganization on the servers in the mail system, mail will be unavailable for about 1-2 hours tonight, CET. We apologize for the inconvenience.

[Permalink] [By morphex] [New mail system (Atom feed)] [11 Aug 13:36 GMT+2]

Mail unavailable

Mail is not available on the new system, we believe this is related to the regional power outage from yesterday and expect the system to be available again shortly.

Thank you for your patience.


[Permalink] [By morphex] [New mail system (Atom feed)] [02 Aug 17:28 GMT+2]

Mail unavailable

Due to a massive power outage in the region where the new mail system is hosted, mail is not available. We expect this to be resolved shortly.

Thank you for your patience.

[Permalink] [By morphex] [New mail system (Atom feed)] [01 Aug 20:28 GMT+2]

Mail delay

The mail system queue on our old server has had some problems the last 18 hours, so some users might have experienced delayed deliveries of emails. It should be fixed now, and the system is working through the backlog.

We apologize for the inconvenice.

[Permalink] [By morphex] [Old mail system (Atom feed)] [30 Jul 19:02 GMT+2]

Mail system upgrade

The new mail system will be upgraded between 3 AM and 6 AM CET Friday morning, with new features like mailing lists. In this period the mail administration system may be unavailable, and mail sent or received may be delayed.

[Permalink] [By morphex] [New mail system (Atom feed)] [30 Jun 00:26 GMT+2]

Slow responses when reading and sending mail

Some users might be experiencing slow response times on the old mail server; we're currently working to resolve this. Thank you for your patience.

[Permalink] [By morphex] [Old mail system (Atom feed)] [29 Jun 13:40 GMT+2]

Delay in mailinglists

Due to a stop in the mailing list process, mail sent via mailinglists in the shared Zope was delayed. No email has been lost however.

We apologize for the inconvenience.

[Permalink] [By morphex] [Old mail system (Atom feed)] [09 May 08:55 GMT+2]

Outage on mailserver

There was an outage today on the mailserver, where mail was unavailable for about 3 hours. It's been fixed now however, and we won't see these when we've made some changes to the system.

[Permalink] [By morphex] [Old mail system (Atom feed)] [01 May 21:40 GMT+2]

SPF records added for all domains hosted by us

A new tool called SPF has been added to our DNS servers, which enables other mail servers and recipients to verify the authenticity of the mail sent via our servers.

See http://spf.pobox.com/ for more info about SPF.

[Permalink] [By morphex] [Mail (Atom feed)] [26 Feb 15:56 GMT+2]

Mail system unavailable

We're working on the mail system at the moment, to fix the intermittent problems with outgoing mail, as well as some problems retrieving incoming mail. It should be available again shortly, thank you for your patience.

[Permalink] [By morphex] [Old mail system (Atom feed)] [25 Jan 21:06 GMT+2]

Webmail upgraded

Squirrelmail, our webmail client, has been upgraded to version 1.4.4. Enjoy!

[Permalink] [By morphex] [Webmail (Atom feed)] [22 Jan 17:42 GMT+2]

Intermittent mail problems

We've had some problems lately with the mail system being unavailable, for 2-3 hours on the 2nd of January, and 1 hour yesterday. The mail system was moved to a new server just before christmas, so it's natural that it might take some time before things settle in.

We're looking into the cause of this, and as always we're working towards giving you the best hosting platform possible.

[Permalink] [By morphex] [Old mail system (Atom feed)] [04 Jan 05:36 GMT+2]

Mail system migration successful

The mail system migration we started on Sunday has been successful, no mail has been reported lost, and only some minor issues with permissions (which are now fixed) have been reported.

The new mail server is faster than the old one, and should also be more stable (in terms of network connection).

Enjoy! :)

[Permalink] [By morphex] [Old mail system (Atom feed)] [15 Dec 14:29 GMT+2]