Problems with email
There are currently problems with emails, we will keep you posted.There are network problems that are being worked on..
[Later..] It appears the problem was outside of Copyleft's control, in that a (internet) connection provider was having problems. We're confident this will be dealt with and handled for future stability.
[Permalink] [By morphex] [Hosting (Atom feed)] [Comments] [23 Dec 10:17 GMT+2]
New pricing for consulting time, new customers
Hi. For new customers, the rate for consulting is now starting at 900 NOK per hour. Existing customers who were customers before the 15th of December 2011 will keep the rates that were set earlier, some particularly important customers may receive the prior for a longer period, while others may get the 900 NOK rate sooner.This price is set so that we can reward old important customers, while at the same time earning enough money to do a good job, comfortably as we shift gears for growth. Compared to the market prices, we are still giving services at low/fair rate.
[Permalink] [By morphex] [Consulting (Atom feed)] [Comments] [15 Dec 15:19 GMT+2]
New pricing for consulting time
Hi. We've decided that we should increase the standard price for a consulting hour from 700 NOK to 800 NOK per hour.This is because we see companies that deliver consulting services comparable to hours charge a lot more than we do, and this way we are able to build a stronger consulting company.
Consulting hours which are urgent for the customer but not planned for have gotten a price of their own as well, ranging from 1000 NOK to 1300 NOK per hour.
[Permalink] [By morphex] [Consulting (Atom feed)] [Comments] [31 Oct 08:15 GMT+2]
Accessibility
Vi har vært i kontakt med MediaLT som driver med kursing i hvordan man utvikler nettsider med god tilgjengelighet:http://medialt.no/news/trondheim-kurses-i-universell-utformi...
De har et kurs gående nå i slutten av September (23.) hvor de tar opp utforming av nettsider. Er du interessert så ta kontakt med de!
[Permalink] [By morphex] [Technologies (Atom feed)] [Comments] [13 Sep 14:12 GMT+2]
Zope/Plone Security vulnerability: Privilege escalation
A highly serious vulnerability in Zope that allows unauthorised access has been discovered. All recent versions of Zope are affected. All supported versions of Plone are affected.Pre announcement: http://plone.org/products/plone/security/advisories/pre-anno...
Due to the serious nature of this issue, we will take down all sites Tuesday 16:30 CEST (half hour before announcement), and we estimate up to 3 hours downtime for patching. We will re-enable sites continuously as we progress with the patching.
[Permalink] [By copyleft] [Hosting (Atom feed)] [1 comments] [27 Jun 10:08 GMT+2]
Multiple vulnerabilities discovered in Zope/Plone
There has been multiple vulnerabilities discovered in Zope/Plone. The link to the relevant page on plone.org is here:http://plone.org/products/plone-hotfix/releases/20110531
We encourage *all* our customers who use Plone to install this fix. We will in the week to come install this fix for all our Paid support, Company Online and Managed Server customers, but we recommend all customers to install this patch now, if they are able to.
[2011-06-11] Looks like patching will take longer than a week, we'll be patching instances as we go along. We believe the exploits are not that severe for the remainder of our customers (a specific segment with specific characteristics).
[Permalink] [By morphex] [Zope instance management (Atom feed)] [Comments] [04 Jun 11:51 GMT+2]
DoS discovered in Zope PAS
A Denial-of-Service has been discovered in Zope's PAS module:https://bugs.launchpad.net/zope-pas/+bug/789858
Where a logged-in user can change their username to someone else's and by doing so, deny the user with the other username authenticated access.
We don't see this bug being serious enough to warrant a patch as it isn't a privilege escalation, and we also believe it would affect a small share of our hosting customers.
[Permalink] [By morphex] [Zope instance management (Atom feed)] [Comments] [31 May 07:25 GMT+2]
New hosting partner Copyleft, Nidelven IT LTD focuses on consulting
Hi. The last couple of months we've been working to sell and subsequently hand over the hosting business we have to Copyleft.After some years of hosting, we found that we could not provide a good hosting service without it taxing our employees too much, and we want to go back to selling one product: our (consulting) time.
Copyleft have been taking care of a lot of our hosting tasks the last couple of years and we're happy with the level of service they have provided. As a part of taking over our hosting business, they also take over 2 employees so there will be continuity to the service you have received and will receive in the future.
Copyleft will also announce some improvements to the hosting part in the time to come, and they will give you information about that in the time to come.
The infrastructure for hosting and the commitment we have to our customers will be the same as before.
So, after 9 years of hosting we're done, and we know this will lead to a better service to our customers, be more fun for us, and also better for our partners. Thanks for hosting with us, and do choose Copyleft as they will be combining their experience with hosting with ours.
Copyleft is a 40-man strong company residing primarily in Norway and Mexico, and they have a strong focus on FOSS: http://www.copyleft.no/
[Permalink] [By morphex] [Hosting (Atom feed)] [Comments] [30 May 08:21 GMT+2]
Notice on server security May 2010
Last year we had a migration of customers from saw2.nidelven-it.no, due to finding a rootkit on the server and performance issues.We believed we posted a notice on our weblog about this issue, but looking through the archives it seems we did not post a notice. A mention of security issues was done to customers who had to participate in the migration process from saw2.
We will also send out this notice on email to those who were saw2 customers so that the customers may do a check on their own sites if they see it necessary.
We apologize for not giving a full notice earlier.
[Update] We have not gotten any reports from customers who were on saw2 that their security has been breached. So our assumption that this rootkit installation was a simple botnet/spamnet setup seems to be correct.
[Permalink] [By morphex] [Hosting (Atom feed)] [Comments] [27 May 07:15 GMT+2]
Sporadic limited outages on begna
We're seeing some sporadic outages on begna and will deal with the situation. If your account is on begna and you're having problems, please get in touch on the support@nidelven-it.no address.[Permalink] [By morphex] [Hosting (Atom feed)] [Comments] [23 May 19:46 GMT+2]
Scheduled Downtime
Due to necessary upgrades, there will be a downtime on some servers from the midnight of 30th of April 2011. The duration of the downtime will be about three hours.[Permalink] [By gk] [Hosting (Atom feed)] [Comments] [29 Apr 14:04 GMT+2]
Planned downtime on servers
In the window 00:01 to 06:00 CEST on the 22nd of April there will be some downtime on some servers due to necessary upgrades.[Permalink] [By morphex] [Hosting (Atom feed)] [Comments] [18 Apr 07:18 GMT+2]
Terms of service, per 2011-04-08
AgreementThis is an agreement between Nidelven IT Ltd and the customer
regarding cooperation between the two entities.
Confidentiality
Each party shall not disclose confidential information to any third
party. Each receiving party shall treat confidential information with
the same degree of care as it treats information of its own which it
would not wish to be disclosed.
Backups
Standard, Plus, Webmaster and Managed Server packages all include day
backups at least taken every 2 days (7 copies), Weekly (12 copies),
Monthly (12 copies), Yearly (2 copies). All backups are always
off-site.
Restoration from backups are subject to consulting fees, where it
typically takes 1-2 hours to restore an account.
Database packing
Nidelven IT Ltd might pack the customers' Zope database(s), to keep
disk usage down. If the customer does not wish to have the database
automatically packed, the customer must notify Nidelven IT Ltd.
Log rotation / deletion
Nidelven IT Ltd might delete log files seen as unecessary, for
example, but not limited to, Zope's Z2 and event log files to free
up disk space / reduce disk space. If the customer does not wish
log files like these be deleted, they must notify Nidelven IT Ltd.
Domains
Most domains are registered through Domainnameshop, an accredited
registrar of ICANN and EURid. When paying for a .no .se .dk .is
.be .co.uk .eu .me .us .cn .tw .com/.org/.net/.biz/.name .info
.mobi .as .cc .tv domain through us, you agree to abide by the
terms of service provided by Domeneshop:
http://www.domeneshop.no/terms.cgi
Refunds/cancellations
It is required that the customer gives notice of cancellation at
least 6 months in advance of when the customer wants the service
to end.
For example, if the customer pays a 1 year advance on hosting,
and cancels immediately, the service(s) will run for another 6
months and the remaining 6 months will be refunded. Any bank
(wire) transfer fees or similar required to give the customer
a refund will be deducted from the refund.
Payments for domain services and SSL certificates will not be
refunded, as Nidelven IT Ltd also pays for these on a yearly basis.
Server solutions are often subject to at least a 12 month commitment
period.
Nidelven IT Ltd must notify the customer at least 3 months in
advance, if a hosting service provided for the customer by Nidelven
IT Ltd will be discontinued due to re-organization in Nidelven IT
Ltds services. Any bank (wire) transfer fees to refund payments for
discontinued services will be covered by Nidelven IT Ltd.
Software development
Nidelven IT Ltd retains all rights to software developed when
consulting, and licenses it to the customer under the GPL license,
version 2:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.txt
We believe this is a practical approach to software licensing, as the
customer gets freedom to use the software in many ways, while we
can re-use the software developed.
Any software developed by Nidelven IT Ltd as a part of services sold
to customers should be considered proprietary unless otherwise
specified.
Documentation development
Nidelven IT Ltd retains all rights to documentation created, and
licenses it to the customer under the Creative Commons By license:
http://creativecommons.org/licenses/by/2.0/
Use of Nidelven IT Ltds services
If Nidelven IT Ltd finds that their services have been used to abuse
others, by spamming or otherwise harassing other netizens, Nidelven IT
Ltd reserves the right to cancel the account and not make any refunds.
When signing up for a service, it is assumed that the customer runs
garden variety website and/or service. If the customer has or plans
to provide services with controversial themes and material, or
provides a service which could be an interesting target for hacking
or Denial of Service, the customer must notify the provider of this,
and might have to pay additional fees for extra security and
stability services.
About this document
The latest version of the Terms of Service is available on
http://www.nidelven-it.no/tos
and it may change without notice, but will be posted publically
on the above link. Please subscribe to the hosting weblog if
you wish to keep track of the changes in the Terms of service.
Disclaimer
This contract is governed by Norwegian law.
SERVICES ARE PROVIDED BY NIDELVEN IT LTD ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL NIDELVEN IT LTD OR ITS
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
OF THE USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
[Permalink] [By morphex] [Terms of service (Atom feed)] [Comments] [08 Apr 12:03 GMT+2]
Main server (FBD)
Thursday at 2000 CET there will be some downtime due to increasing disk capacity.[Permalink] [By morphex] [Main servers Europe (Atom feed)] [Comments] [14 Feb 16:41 GMT+2]
Unexpected downtime
We're experiencing some unexpected downtime on email, and expect it to be fixed shortly.[Permalink] [By morphex] [Mail system (hosted by CL) (Atom feed)] [Comments] [10 Feb 15:17 GMT+2]